TERMS & CONDITIONS

General Disclaimer​

On this website, you will find general advice and information about health and wellbeing. This information is provided solely for educational and informational purposes.

Rights and responsibilities​

Care is taken to provide valuable information on this website, but I cannot be held responsible for how you use that information. The information provided here is for general health recommendations only and should not be used as a substitute for personalised health advice relating to your individual circumstances. The advice provided should not be used to diagnose, treat, cure or prevent any medical conditions. You should not use this as a substitute for qualified professional health advice, diagnosis or treatment for any condition. You should consult your health care professional before beginning a nutritional program or making changes to your diet.

There is no professional relationship formed between us unless you explicitly choose to work with me by purchasing my services or products.

Any testimonials, results and experiences displayed on this website are based on our experience and those of my existing or previous clients. These testimonials are not guarantees that you or anyone else will achieve the same outcome.

External links​

Judy Hanavan Nutrition takes no responsibility for the content of any external sites that may be linked to this website.

Specific Disclaimer​

This disclaimer relates to my nutrition consulting services.

I take my responsibility for providing nutrition and dietetic advice and treatments seriously. It is my responsibility to work with you and provide you with advice and treatments that are aimed at improving your health.

To provide this nutrition and dietetic advice and treatments, I gained a Bachelor of Health Science in Nutrition and Dietetic Medicine. I continue to expand my knowledge and keep up to date by regularly undertaking continuing professional education. ​

​ If you chose to work with me, you understand that the treatment and results cannot be guaranteed and that I cannot anticipate all risks or complications. You recognise that, despite all precautions taken, there are risks of side effects/complications/illness occurring as a consequence of the use or misuse of the treatments prescribed.​

Intellectual Property​

The information on this website is provided for your personal use only; it must not be used for commercial purposes. I encourage you to share the information on this website, but please respect my intellectual property by including a link back to this website.

Privacy Policy 

We are committed to maintaining your trust and confidence by ensuring the privacy and security of your personal information. When agreeing to our terms and conditions, you are also agreeing to our Privacy Policy, which can be found here.

​Payment Terms

Payment for services and products can be made by credit/debit card, bank deposit or cash.

We do not record or store your credit card details. Square is used to process credit and debit card payments made in clinic. Square Reader keeps payment information safe by encrypting it as soon as it’s received, whether the card is EMV chip and pin, magstripe or contactless.

The Metabolic Balance Program is a complete package cost.  Refunds cannot be provided once a plan is created. The package includes The Metabolic Balance plan, access to the Metabolic Balance app, full blood pathology referral, a blood chemistry analysis, two initial consults to set up and hand out the plan and a series of follow up consultations to guide the plan.  

Missed appointments​

A 24hr cancellation policy is in place so please ensure you give us plenty of notice should you need to alter your appointment. Failure to do so will incur the full consultation cost.​

Running late

Your time is precious and so is mine and I strive to run on time. If you arrive late for your appointment please be aware that your consultation may be cut short.  

Refunds - Programs

At Judy Hanavan Nutrition, I am dedicated to providing high-quality programs that are life changing. Due to the nature of my programs, where all the information, analysis, process and treatments are provided upfront, programs are non-refundable. This includes, but is not limited to, Metabolic Balance and Menopause Mastery Program. 

Refunds - Non-Program

To be eligible for a refund, you must request it within 14 days of your purchase. Please note that certain services or products may not be eligible for a refund (see Refunds – Programs), and this will be clearly stated at the time of purchase.

To initiate a refund, please contact me at judy@judysnutrition.com.au. Provide your purchase details, including the reason for the refund request. All refunds are subject to our review and approval.

​Once your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment, within 14 days.​

Consideration Before Purchase

I encourage you to review all the program details, descriptions, and prerequisites carefully before making your purchase.

Customer Support

If you encounter any issues accessing the program or have concerns about the program content, please contact me for assistance.

Policy Acknowledgement

By purchasing my programs, you acknowledge and agree to this no-refund policy.

​Shipping

When shipping is available, it will be clearly indicated on the product page or communicated to you during the purchase process. Shipping fees, if applicable, and estimated delivery times will be provided at the time of purchase.

I reserve the right to select the most appropriate shipping method based on the specific requirements of the product and destination.

​If tracking is available, you will be provided with a tracking number to monitor the status of your shipment.

Changes to Shipping Policy

I reserve the right to modify this shipping policy as needed.

Customer Service

For any questions or concerns regarding refunds or shipping, please contact me at judy@judysnutrition.com.au

​Communication​

I love hearing from you and want to know what form of communication suits you best. If you would prefer texts, emails or phone calls please let me know.  We prefer email for non-urgent matters,  phone-calls and texts work very well for the more pressing inquiries you have.